Privacy Policy

This Privacy Policy explains how METRIC VIBES PRIVATE LIMITED ("we", "us", "our") collects, uses, shares, and protects your information when you use our website querysafe.in and our AI-powered chatbot and automation services ("Service").

By accessing our website or using our services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a) Information you provide

• Name
• Email address
• Phone number (if provided)
• Account login details
• Support messages or feedback

b) Service usage data

• Pages visited
• Chat messages sent to the AI chatbot
• Interaction logs
• Device information (browser, IP, OS)

c) Payment information

Payments are processed securely through Razorpay.

We do NOT store card numbers, CVV, UPI IDs, or any sensitive payment data.

2. How We Use Your Information

We use your information to:

• Provide and manage your QuerySafe subscription
• Improve chatbot performance and service quality
• Communicate important updates, alerts, or support replies
• Prevent misuse, fraud, or unauthorized access
• Maintain internal records and service analytics

We do not sell or share your personal data for marketing with any third party.

3. Sharing of Information

We may share your information only with:

• Payment Gateway (Razorpay) - for secure payments
• Service providers/hosting partners - to operate the platform
• Law enforcement - only when required by applicable law

We never share user data with external marketing agencies or advertisers.

4. Data Security

We take reasonable security measures to protect your information from unauthorized access, misuse, or loss.

However, no system is 100% secure; you are responsible for keeping your login credentials safe.

5. Cookies & Tracking

We may use cookies or tracking tools to:

• Improve website performance
• Maintain user sessions
• Analyze usage

You can disable cookies from your browser settings if you prefer.

6. User Choices

You may:

• Update your account information
• Request help or clarification
• Stop using the service anytime
• Contact support for profile/data issues

For account-related queries, contact: support@querysafe.in

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies.

8. Children's Privacy

Our services are not intended for individuals under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates the latest version.

10. Contact Us

If you have any questions regarding this Privacy Policy or data usage:

Email: support@querysafe.in
Phone: 7503659606
METRIC VIBES PRIVATE LIMITED,
107, Ground Floor, HAPPY HOME OMAXE, Bahadurgarh, Jhajjar, Haryana 124507

Related: Terms & Conditions | Cancellation & Refund | Shipping & Delivery