QuerySafe for WhatsApp
On Meta's WhatsApp Business PlatformWhatsApp AI chatbot for business that answers from your own knowledge
QuerySafe replies to your customers on WhatsApp in seconds, day and night, in English, Hindi and Hinglish. It answers from the information you approve, qualifies leads with your own questions, books appointments, sends payment links and hands the chat to your team the moment a person should step in.
Hi, 3 BHK abhi available hai? Budget around 1.5 Cr, pool chahiye
23:41Yes, here is an option that matches:
Skyline Tower A · 1203
- 3 BHK · 1,450 sq ft · Sector 150
- ₹1.45 Cr · pool, gym, clubhouse
When are you planning to buy?
23:41Within 3 months
23:42Thanks. Pick a time for your site visit:
- Sat 3 Oct, 11:00 am
- Sat 3 Oct, 12:00 pm
- Sun 4 Oct, 11:00 am
Why businesses lose customers on WhatsApp
Customers message when it suits them: late at night, on a Sunday, or seconds after tapping your ad. If the reply comes hours later, they have usually asked someone else.
Most chatbots do not fix this. Button menus frustrate people who just want an answer, and generic AI bots guess when they do not know, which is worse than no answer at all. QuerySafe was built to answer fast and to know when not to.
How it works
How the QuerySafe WhatsApp AI helpline works
- 01
Connect your WhatsApp number
QuerySafe runs on Meta's official WhatsApp Business Platform. Your customers keep messaging the business number they already know.
- 02
Give it your knowledge
Import your website in a few clicks, upload FAQs and policy documents, upload your product or inventory list, or connect your own systems for live data. The bot only answers from what you approve.
- 03
Test it before customers do
Paste the questions your team gets every day into the test bench. You see every answer, the source it came from and a score, and you fix gaps before going live.
- 04
Go live, with your team in control
The bot handles routine questions. When it is not sure, when a customer complains or when a lead is ready to buy, it hands the chat to your team with a summary and a suggested reply.
Features
What the WhatsApp AI chatbot does for your business
Answers only from approved knowledge
Every reply is based on your own content, and your team can see which source it used and how confident the bot was. Below the confidence level you choose, the bot does not guess: it tells the customer a colleague will help and hands over.
source + confidence stored per reply
Understands Hindi, English, Hinglish and voice notes
Customers can type the way they speak, send a voice note, or share a screenshot or PDF. QuerySafe transcribes and reads them and answers in context.
voice · image · PDF
Qualifies leads with your own questions
Set the questions your sales team would ask: budget, location, course, timeline. The bot picks up answers from anything the customer says, asks for what is missing one question at a time, and flags hot leads by your rules.
up to 12 questions · your hot-lead rules
Books appointments inside the chat
Site visits, demo classes and consultations are offered as tap-to-book time slots from your working hours. Customers can also type a time, reschedule or cancel, and get a reminder before the appointment.
IST hours · reminders inside WhatsApp's 24-hour window
Finds products and takes payments
Customers can ask for “3 BHK under 1.5 Cr with a pool” or “cotton kurtas under 2,000 in size M” and get matching items from your catalogue, check delivery against the pincodes you serve, and pay through a Razorpay payment link in the chat.
catalogue search · Razorpay payment link
Looks up live data from your systems
Order status, policy details or loan balances come straight from your own systems through secure, signed requests. Figures are filled in from your data, never written by the AI.
HMAC-signed lookups
Ready for regulated industries
Consent before the bot replies, masked Aadhaar, PAN and card numbers, data requests with approval, and a complaint register with due dates and escalation. Built with the DPDP Act and Indian regulators in mind.
DPDP-ready · masked PII · complaint register
Example conversation
See a real conversation
One chat: an answer from live inventory, one qualifying question, and a booked site visit. No menus, no waiting for office hours.
Try it with your own questionsMera premium kab due hai?
10:02I can check that for you. Could you share your policy number?
10:02P-204518
10:03Policy P-204518 is active. Your next premium of ₹12,500 is due on 5 November 2026. You can pay through the app or at any branch.
figures from the insurer's own system
10:03Last month money was deducted twice, I want to complain
10:04I'm sorry about this. Your complaint is registered as ACME-2026-000142 under Billing and charges. A team member will follow up here.
complaint logged with a due date · chat handed to a person
10:04Team inbox
A bot that knows when to hand over
QuerySafe works alongside your team. Handed-over chats are assigned in turn, your team sees a short summary, the customer's mood and a suggested reply, and managers are alerted if a first response is late. After a person helps, the customer can rate the conversation.
At handoff
Summary of the chat so far, the customer's mood and a suggested reply.
Routing
Chats assigned in turn, so nothing sits unclaimed.
Response targets
Managers alerted when a first reply is running late.
After the chat
The customer rates the conversation, and answer quality is tracked.
Analytics
See what WhatsApp brings in
Track which Click-to-WhatsApp ads bring qualified leads, bookings and payments. Ask questions about your conversations in plain language, get alerts when a topic suddenly spikes, and watch answer accuracy as rated by your team.
Industries
Built for the way Indian businesses sell
Banks, NBFCs and insurers
Policy, loan and account answers with consent, masking and a complaint register.
Real estate
Answers from live inventory, buyers qualified on budget and timeline, site visits booked in the chat.
Ecommerce and D2C
Catalogue search, delivery checks for the pincodes you serve, and payment links.
Education and coaching
Fees, batches and syllabus answered, students qualified, demo classes booked.
Clinics and local services
Packages explained, customers qualified, consultations booked and rescheduled.
Credentials are stored encrypted, every sensitive action is written to a tamper-evident audit log, staff access is role-based, and you can export or erase a customer's data on request.
If QuerySafe support ever needs to look at your workspace, access is read-only, time-limited and visible to you.
FAQ
WhatsApp chatbot questions
What is a WhatsApp AI chatbot for business?
It is software that replies to customers on your WhatsApp business number automatically. QuerySafe uses AI to understand the question, answers from the knowledge you approve, and hands the chat to your team when a person should take over.
Does QuerySafe use the official WhatsApp Business API?
Yes. QuerySafe runs on Meta's WhatsApp Business Platform (Cloud API), the official way for businesses to automate WhatsApp conversations.
Which languages does the chatbot understand?
English, Hindi and Hinglish, including voice notes. Customers can also send screenshots and PDFs, which the bot reads before answering.
What happens when the bot does not know the answer?
It does not guess. If no approved content covers the question, or its confidence is below the level you set, it tells the customer a colleague will help and hands the chat to your team.
Can the chatbot message customers after 24 hours?
WhatsApp allows free-form replies within 24 hours of the customer's last message. Outside that window, businesses must use message templates approved by Meta. QuerySafe sends follow-ups and reminders only inside the window.
How is QuerySafe different from Business AI in the WhatsApp Business app?
Meta's Business AI works inside the WhatsApp Business app for small businesses. QuerySafe is built on the WhatsApp Business Platform for teams that need their own knowledge base with sources, live data from their systems, catalogue search, bookings, CRM webhooks, compliance controls, a team inbox and analytics.
How is QuerySafe priced?
Plans are based on AI replies, messages and team seats. Meta's own WhatsApp messaging charges are separate. Contact us for a quote for your volume.
See it answer your own customer questions
Send us ten questions your customers ask most. In the demo, we load your website and show you the answers, the sources and where the bot would hand over.